HELIA simplifies laboratory management and creates a fluid, modern and secure digital experience for patients, doctors and laboratory teams.
Connect patient access, doctor access, laboratory operations, results, history, communication, appointments, notifications and reporting in one platform.
For patients: access results, history, notifications and relevant services from a secure online space.
For doctors: access authorized patient results, historical information and comparisons to support follow-up.
For the laboratory: organize information, communicate with doctors and patients, and manage the digital side of laboratory activity.
Key visual: Doctor → Laboratory → Patient.
Patients can access their results online rather than depending on a phone call or physical collection for every result.
They can retrieve their analysis history, compare results over time where the analysis supports comparison, follow the evolution of parameters and benchmark against reference values where applicable.
They can download/export results and receive relevant notifications through configured channels.
Present the results experience as a secure digital destination: current results, historical results and useful context.
Show clear result values, units, reference ranges and dates where those fields are available.
Make the patient experience understandable without overwhelming it with laboratory terminology.
Authorized doctors can access available patient results and historical analyses through a secure doctor experience.
HELIA creates a digital link between doctor and laboratory so useful information can circulate through a structured workflow.
Reduce scattered exchanges and make relevant results easier to access.
Where supported by the configured workflow, laboratory teams can communicate results and information to authorized doctors.
HELIA gives laboratory teams a central environment for the digital side of patient, doctor, result and appointment workflows.
Support laboratory roles such as reception, technicians, biologists and management through controlled access.
Keep patient information, appointments, results, communications and operational information structured.
HELIA can integrate WhatsApp into key communication workflows.
Examples include patient onboarding, appointment confirmation, appointment reminders, result-ready notifications and follow-up reminders.
Where the workflow is configured for it, patients can receive timely information without repeatedly contacting the laboratory.
WhatsApp complements the secure portal: sensitive result access should remain within the appropriate secure experience.
Automated notification workflows can reduce repetitive manual communication.
Examples: onboarding → booking confirmation → appointment reminder → result ready → follow-up reminder.
Show the notification lifecycle rather than only a message screen.
Keep claims precise: use the actual security, hosting and compliance capabilities configured for the deployed system rather than making broad regulatory promises.
Where enabled, patients and authorized users can download or export results in formats such as PDF, Excel or CSV.
Reports can provide a convenient record for patients and useful information for doctors.
Keep export options visible but secondary to the core result-reading experience.
Show the full journey: laboratory manages/processes the result → result is published/available → patient receives notification → patient securely accesses the result → authorized doctor can access relevant information.
This is one of HELIA's strongest demonstration stories because it connects the three sides of the platform.
Where the deployed HELIA configuration includes home-sampling requests, present this as an additional convenience channel.
Patients can submit a request digitally and the laboratory can manage the request through its operational workflow.
Do not overcomplicate the message: make the experience about convenience and organized handling of the request.
Show the laboratory dashboard as the operational center for the system.
Highlight relevant activity such as patients, appointments, results, notifications, requests and other configured operational indicators.
The dashboard should answer: What needs attention? What happened? What is coming next?
HELIA can support distinct laboratory roles such as receptionist, technician, biologist and owner/management.
Role-based access helps structure responsibilities and protect access to functions that are not relevant to every staff member.
Present this as operational organization, not simply as a technical feature.
Where integrations are deployed, HELIA can exchange relevant information with laboratory systems through the configured integration layer.
Present integrations as a way to reduce duplicate work and keep digital workflows connected.
Do not promise a specific LIS, API or third-party integration unless it is confirmed for the project.
The central value is the connection between all three — without losing the laboratory's control of its own operations.
BEFORE: phone calls, paper/result collection, scattered messages, repeated requests and disconnected information.
WITH HELIA: secure portal → result access → history → notification → doctor access → laboratory workflow.
Use this section carefully: the exact 'before' depends on the laboratory's current process. The visual should show common friction, not accuse the laboratory of poor management.
Save staff time on repetitive result-access and communication requests where digital workflows replace manual handling.
Access results online. Retrieve history. Compare results. Follow evolution. Receive notifications. Download information. Use the service from the appropriate device.
The message is convenience and access — not replacing medical advice. Results remain information to be interpreted in the appropriate clinical context.
See authorized results. Consult history. Compare results over time. Follow relevant parameters. Access reports where configured. Communicate with the laboratory through a structured digital environment.
Position HELIA as an information and coordination platform, not a substitute for clinical judgment.
PATIENT → BOOK / REQUEST → LABORATORY → RESULT → NOTIFICATION → PATIENT ACCESS → DOCTOR ACCESS → HISTORY → FOLLOW-UP
Every step is connected through the digital platform.